Do you ship to my city and location?
For a superlative customer experience, we have decided to deliver each product personally. We currently deliver in Ahmedabad, Gandhinagar, Bangalore, Ambala, Panchkula, Chandigarh, Coimbatore, Mohali, Chennai, Delhi, Gurgaon, Faridabad, Ghaziabad, Noida, Greater Noida, Hyderabad, Secunderabad, Jaipur, Kochi, Kolkata, Mangalore, Mumbai, Thane, Navi Mumbai, Pune, Surat, Vadodara and Visakhapatnam.
Products are typically dispatched within 7 to 10 working a day of order confirmation.
All the products are transported and delivered using the FeDex delivery network.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
Are there any shipping charges or any
additional hidden charges?
No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid for by the sellers. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
How do I track my order?
We try our best to
deliver your product before you can even think 'Where is it now?' :) i.e. well
within 10 days of your order (or 10 days of the promised shipment date in the
case of pre-orders). In a few cases however, we take closer to our promised 12
- 15 days for delivery. In such cases, we proactively call / email the customer
to inform them of the status of their product and where it is in transit. In
the rare case when you have not received any communication from us for 10 days
after order (or 10 days after promised shipment date in the case of pre-orders)
do give us a call at our customer care number or email us at email@example.com. Currently there is no online mechanism
to check the status of your order.
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimise the expansion by sanding the sides of the product.
Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.