Payments & Security

Indekor.co.in ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please read this document on payments and how we ensure security.

 

What are the payment options which INDEKOR define decoration LLP provides me?

At INDEKOR define decoration LLP you can shop with any of the following options

On our website:

Visa, Master card and American Express Credit Cards.

Debit card for more than 50 banks.

Credit Card EMIs (Kotak, SBI, Axis, ICICI, HDFC, Citibank)

We currently support Net banking for 32 banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis etc.

Interest free EMI loan from CCAvenue


At the time of delivery:

Card on delivery with option to convert your payment into EMI for Credit Cards issued by Kotak, Axis, ICICI, HDFC, Citibank.

Cash on delivery (for orders up to Rs. 25000)

Can I shop at INDEKOR define decoration LLP using an international credit card?

Of course! You can use the following international credits cards, while shopping at INDEKOR define decoration LLP:

Visa and Mastercard, issued in all currencies.

American Express, issued only in the following countries:

China

France

India

Malaysia

Russia

Singapore

Spain

Switzerland

Turkey

United Kingdom

Vietnam

 

How do I buy an INDEKOR define decoration LLP product on EMI?

You can buy an INDEKOR define decoration LLP product with EMIs using the

Following two options:

EMI on Credit Cards.

 

Interest Free Financing by CCAvenue.

 

What should I keep handy for my online transaction?

For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.

For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.

For Net Banking you need to keep your account number as well as your IPIN handy.

Is it safe to use my credit card, debit card or net banking?

Absolutely. Shopping with INDEKOR define decoration LLP is completely safe. Transactions with INDEKOR define decoration LLP are via the payment gateway PayU, which is both VeriSign Secured® as well as PCI compliant. The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

Does indekor.co.in store my card or account information?

Indekor.co.in does not collect or store your account information at all. Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through us.However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

Will I be asked to share card information, account information or passwords over phone or email?

The INDEKOR define decoration LLP team will never request you to share any of your payment details over email or over phone. The only time when you may be asked for your 16 digit card number is if you apply for a loan with CCAvenue.

What other things should I keep in mind during an online transaction?

 

During the payment process using net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the INDEKOR define decoration LLP website with your order details which you can keep a copy of.

Never press the browser back button when the transaction is still currently being done.

 

 

How will transactions on INDEKOR define decoration LLP appear on my Credit Card / Bank statements?

 

All transactions on indekor.co.in will be under the heading of " indekor.co.in" on your Credit Card / Bank statements.

 

What should I do if a transaction fails?

Transactions could fail due to multiple reasons. Please check for the following:

Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)

Your Internet connection is not disrupted in the process


If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to info@indekor.co.in

 

Financing By CCAvenue

 

What are the eligibility criteria to avail financing by CCAvenue?

Order value should be more than INR 50,000.

You should meet atleast one of the following criteria:

 

Have a credit card (Gold or above)

You should be an existing CCAvenue customer

You should be a salaried professional

You should have taken a loan in the past

 

How can I avail financing by CCAvenue?

You need to select "Interest Free EMI (CCAvenue)" option on our checkout page and pay a processing fee of Rs. 749/-. On clicking "Pay Now", you will be redirected to PayU to complete the transaction. Yes, it is that easy! Soon after you place an order, you will receive two emails from us. The first one will be an order confirmation email, listing out the product details, etc. The second email will carry details on initiating and processing the interest loan from CCAvenue. 


We request you to fill the form, shared in the second email, with the mandatory details, to initiate the loan approval process. Please note that we’ll not be able to begin the process without these details from you. 


We’ve put together a small infographic to help you understand the entire process: 

 

Do I need to pay anything additional to avail Bajaj Financing?

 

INDEKOR define decoration LLP is offering zero percent interest rate finance in association with CCAvenue. However, customers who wish to avail this payment method would be required to bear a one time processing fee of Rs. 749/-, which is to be paid at the time of ordering. The processing fee is non-refundable unless the loan application is rejected by CCAvenue. In case of rejection of the loan application, the processing fee will be refunded.

 

What documents will I have to submit?

Once your loan is approved, our team will contact you to schedule an appropriate time. As per your convenience our team will come and collect one-tenth (1/10th) of the total loan amount as a DOWN PAYMENT along with the processing fees and the below-mentioned documents. We will submit these documents to CCAvenue to process your order further.

Please note that the PAN card, address proof of the shipping address* and a cancelled cheque are mandatory documents. They will be required in all instances. We’ll require additional documents in the following two instances:

Loan Applications for Individuals with Salary Accounts:

Bank statements for the last three months

Salary payslips for the last two months

Loan Applications for Existing CCAvenue (CCAvenue) Card Holders:

Copy of the EMI Card

Please keep the following in mind:

The order and loan must be in the same name.

In case of a rented house, the customer must be staying at the current place for at least 6 months and the rent agreement should reflect the same. Else, CCAvenue  may need a previous rent agreement in addition to the other documents to establish a proof of address (electricity bill, etc.).